Terms of Service

1. Agreement

These Terms of Service govern access to and use of LogisticsAI by customer organizations and their authorized users. By creating an account, starting a trial, or purchasing a subscription, you accept these terms for yourself and, where applicable, on behalf of your company.

2. What the service does

LogisticsAI provides hosted tools for uploading shipment data, mapping fields, calculating freight emissions, storing evidence files, and generating reporting outputs intended for procurement and tender workflows.

The service helps customers prepare documentation aligned with published methodologies such as GLEC and ISO 14083, but it is not an independent certification body, auditor, or legal adviser.

3. Accounts and eligibility

You must provide accurate account information, keep login credentials confidential, and ensure that each user in your workspace is authorized to access the data made available to them. You are responsible for activity performed through your account or your organization workspace unless caused by our breach of security obligations.

4. Acceptable use

You may use the service only for lawful business purposes. You must not:

• upload malicious code, unlawful content, or data you do not have the right to process
• attempt to bypass authentication, probe the infrastructure, or interfere with other customers
• misrepresent generated reports as independent certifications or use the service to make fraudulent claims
• reverse engineer the service except to the limited extent that mandatory law permits it

5. Customer data and results

You retain rights in the shipment, evidence, and other operational data you upload, as well as in the reporting outputs generated from that data for your internal or commercial use.

You grant LogisticsAI a limited right to host, copy, transform, and transmit that data only as needed to operate, secure, back up, and support the service. You remain responsible for the accuracy, completeness, and lawfulness of the input data.

6. Trials, subscriptions, and billing

Free access, if offered, may be limited by report count, features, storage, branding, or time. Paid plans are billed through Lemon Squeezy or the applicable seller of record and renew automatically until cancelled before the next billing date.

Taxes, currency conversion, and billing terms are determined by the checkout flow and invoice issued for the subscription. Failure to pay may result in suspension or downgrade of service access.

7. Reports and methodology disclaimer

Emissions calculations and tender documents depend on the data, assumptions, and mapping choices supplied by the customer. Outputs are provided as operational reporting support and must be reviewed by the customer before being shared externally or relied on for procurement, contractual, or compliance purposes.

8. Intellectual property

The service software, interface design, documentation, branding, and underlying calculation workflow remain the property of LogisticsAI or its licensors. These terms do not transfer ownership of the platform itself.

9. Suspension and termination

You may stop using the service at any time and may cancel a paid subscription through the relevant billing flow. We may suspend or terminate access where reasonably necessary to protect the platform, comply with law, address non-payment, or enforce these terms.

After termination, access to the workspace may be removed and retained data will be handled in line with the Privacy Policy and any mandatory recordkeeping duties.

10. Warranties and liability

To the maximum extent permitted by law, the service is provided on an as-is and as-available basis. We do not guarantee uninterrupted availability, buyer acceptance of any report, or outcomes that depend on third-party procurement processes or customer-supplied data.

Except for liability that cannot be excluded under mandatory law, neither party is liable to the other for indirect, incidental, or consequential losses. Any direct liability is limited to reasonably foreseeable losses arising from a proven breach of these terms or applicable law.

11. Governing law and changes

Where an order form, invoice, or checkout record identifies a governing law or venue, those terms apply. If no separate term is provided, the law of the seller-of-record entity named on the relevant transaction document applies.

We may update these terms as the service evolves. Material changes will apply prospectively and, where appropriate, before the next renewal or continued use of the affected feature.